Return And Refund Policy

At Dawa Duniya Online Pharmacy, we aim to ensure your satisfaction with our products. Return is
only possible when you have any proof regarding the damage product or defective product. Please
make sure to make a video at the time of opening of your order to maintain proof. Please review our
Return Policy below:
▪ Eligibility for Returns – Returns are accepted within 05 (five) days from the date of delivery
▪ Damaged or Defective Products – If you receive a damaged or defective product, please
contact us immediately, and we will arrange for a replacement or refund.
▪ Product not matches with your order.
▪ Near Expiry – If you received near expiry product (3 month or less than from the mentioned
near expiry on the product) you will be able to return.
▪ Any incorrect opening of packaging will not be eligible for Return.
▪ Returned products should be returned only if they are in their original packaging (i.e.,
original price labels, original bar-code, original invoice).
▪ Requests for return due to a changed prescription are not eligible for Return.
▪ Miner opening of the strips, broken seal, damaged label will not be accepted for return.
Process to claim return
Go to our website dawaduniya.com/contact-us/
Contact with customer support and verify your concern with needed details.
After verification your return will be approved and it will be proceeded for further process.
Refund will be credited within 05 to 07 working days.
Please also share the image/ video of your concern at dawaduniya@gmail.com.
Medical Test
At Dawa Duniya, we strive to provide accurate and reliable medical testing services. Please review
our Refund Request Policy for medical tests below:
▪ If there is an issue with the report and no proper explanation has been given by Dawa Duniya
on the matter.
▪ You can raise query within the 48 (forty-eight) hours after receiving the report.
Online Consultation
In the case of an online consultation, a client will only be able to file a Refund claim if the
consultation inquiry is not responded to within the given timeframe.
You can raise query within the 48 (forty-eight) hours of time period after given timeframe for the
consultation.
Refund Process
Upon approval of your refund request, the refunded amount will be credited back to your original
payment method within 05 to 07 (five to seven) business days. This timeframe is an estimate, and
the actual processing time may vary depending on your financial institution.