1. Introduction
Welcome to Dawaduniya, operated by Dawaduniya.com (“Dawaduniya”, “”Dawa Duniya”,
“Dawaduniya.com” “we”, “our” or “us”). We value your trust and are committed to ensuring the
security of your information. This Privacy Policy outlines how we collect, use, share, or otherwise
process your personal information through our website www.dawaduniya.com and related mobile
applications (collectively referred to as the “Platform”). This policy is an electronic record published
in compliance with the terms and rules of the Information Technology Act, 2000 including the
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data
or Information) Rules, 2011 and Information Technology (Intermediary Guidelines and Digital Media
Ethics Code) Rules, 2021.
2. Acceptance of Privacy Policy
By accessing or using our Platform, you expressly agree to the terms of this Privacy Policy, our Terms
of Use, and applicable service/product terms and conditions. If you disagree, please refrain from
using our Platform.
3. Information Collection
a. Personal Information
When you use our Platform, we collect and store information provided by you, including but not
limited to:
- Name
- Date of Birth
- Address
- Telephone/Mobile Number
- Email ID
- Occupation
- PAN, Government ID, KYC details (for certain products/services)
- Bank account or payment instrument information
- Medical or health-related information
- Biometric information (facial features or physiological information)
b. Other Information
We may also collect:
- Shopping behaviour
- Preferences
- Photo & Video
- Call data records
- Device location
- Voice recordings
- Browsing history
c. Loyalty Program Information
If you enroll in our loyalty program or third-party loyalty program, we collect:
- Name
- Contact details
- Email address
- Date of birth
- Gender
- Pin code
- Lifestyle information
- Demographic and work details
4. Purpose of Information Collection
We use your information for various purposes, including:
- Providing products and services
- Facilitating orders and delivery
- Enhancing customer experience
- Resolving disputes
- Detecting and preventing fraud
- Conducting marketing research and surveys
- Customizing the Platform
- Analyzing data for service improvement
5. Information Sharing
We may share your information with:
- Partnered group entities, corporate entities, and affiliates
- Sellers, business partners, diagnostic labs, and service providers
- Third-party advertising companies for marketing purposes
- Law enforcement agencies, as required by law
- Legal advisors and auditors
6. Data Security
We maintain physical, electronic, and procedural safeguards to protect your information. While we
take reasonable steps to secure data transmission, users acknowledge the inherent risks of internet
data transmission.
7. Cookies
We use cookies to analyze web page flow, measure promotional effectiveness, and enhance trust and
safety. You can control cookie use at the individual browser level, but it may affect certain features on
the Platform.
8. Advertisements
Third-party advertising companies may serve ads on our Platform, using information about your visits
to provide relevant advertisements. Users can opt-out of personalized ads in Android Settings.
9. Children Information
The Platform is intended for users able to form a legally binding contract. We do not knowingly
collect personal information from children under 18 years.
10. Data Retention
We retain personal information as required by applicable laws. Data may be retained for legal
obligations, compliance, or other legitimate purposes.
11. Choice/Opt-Out
Users have the option to opt-out of non-essential communications. If you don’t wish to receive
promotional communications, you can unsubscribe or opt-out.
12. Data Subject Rights
You can access, correct, and update your personal information through the Platform. Withdrawal of
consent will be in accordance with this Privacy Policy, related Terms of Use, and applicable laws.
13. Changes to Privacy Policy
Check our Privacy Policy periodically for updates. We may update it to reflect changes in our
information practices, and significant changes will be notified through the Platform or email.
14. Your Consent
By visiting the Platform or providing information, you consent to the collection, use, storage,
disclosure, and processing of your information in accordance with this Privacy Policy.
15. Customer Care Support & Grievance
For customer care support & privacy-related concerns, email us at info@dawaduniya.com
